Problems and Defining Them

I am currently working on a customer engagement project that I am having so much fun working on! I am working with one of the Senior Budget Analyst to help define "the problem". In my research I have found that there is never a concrete answer to the problem. Many counties and cities have initiated some form of customer engagement and each one is unique. Each county or city must provide services to its citizens while continuing to address their needs. What makes this project so much fun for me is that each city or town is unique. I have found some great resources to help build our narrative to explain the need for citizen engagement in the county. Open governance consists of the values of transparency, accountability, inclusion, and responsibility, and I am glad that I get to be a part of a group that gets to plan that for the county. I personally think it's a great move for the county, and I believe that the voters and citizens would enjoy having an input.